Offering to help: What would you like to know?, How can I help you?, What can I do for you?, Clarifying what the customer wants : What kind of accommodation were you thinking of?, What type of course are you interested in?, Confirming: Сertainly, OK, sure., That’s right., Yes, of course, Explaining what you want: How many hours of classes are there per day? , I’m ... interested in a group class, I’m interested in hearing about the accommodation you offer. , I was phoning for some information about your school., Asking for information: What about social activities – do you have anything like that?, What about the courses on offer?, Could you tell me how much ... costs? , Can you tell me more about the options available?, Can you tell me something about where the school is?, Checking: Is that Brighton Academy?, All the teachers are native speakers, right?,
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Functional language: phone calls
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