1) I am ________ sorry for what has happened a) so b) absolutely c) really d) very 2) Thank you for bringing this ___________ to our attention. a) issue b) material c) matter d) problem 3) We can assure you that the ___________ were shipped on time. a) products b) items c) goods d) cargo 4) We were sorry to hear that the product was ___________ when you received it.  a) damaged b) defective c) out of work d) faulty 5) This was due to  a) an oversight when we processed your order b) a strike in our factory. c) a distraction in our warehouse. d) circumstances beyond our control. 6) I am trying to _______ as a matter of urgency. a) sort it out b) sort out it c) sort the problem out d) sort out the problem 7) Please return the faulty goods, and we will __________immediately. a) restore them b) refund you c) repair them d) replace them 8) We appreciate that this has caused you considerable inconvenience, but we cannot accept any ____________ on our part. a) breach of contract b) disadvantage c) liability d) responsibility

Apologies: Which word does NOT fit?

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