What does ¨transfer¨ mean un call handling?, Moving a call to another department, Ignoring the call, Ending the call abruptly, What is the purpose of putting a call on ¨hold¨?, To hang up the call without notice, to temporarily pause the conversation while you ask for information, to take a break and leave the caller waiting, What does ¨routing¨a call involve?, transferring a call to an external line, directing the call to the correct person or department, Disconnecting the call if the line is busy, Which feature allows you to see the number of the person calling you?, call forwarding, auto-attendant, caller ID, What is a ¨warm transfer¨?, trransferring a call after informing the next person, transferring a call directly to voicemail?, Transferring a call without checking if the person is available, What does ¨call forwading¨do?, It records all incoming calls automatically, It redirects incoming calls to another phone number, It blocks all incoming calls during a meeting, What is the role of an ¨operator¨ in a call center?, to sell products over the phone, todisconnect calls if they last too ling, to answer and direct incoming calls to the appropriate person or department, What does ¨queue¨ mean in the context of call handling ?, a system where calls wait in line to be answered, the process of hanging up on multiple callers, a feature that automatically calls back missed calls

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