Accepting a call: Thank you for calling (company name). You're through to (name/department name)., If you know the extension number you require, please dial now., (Name) speaking., How can I help you?, What can I help you with today?, What can we do for you?, Hello, (company name)., Giving reasons for calling: I'd like to (know/order/get)..., I'm ringing/calling about (our heating)., I was ringing to (see if it was still available)., I have a problem with... and I wondered if you could..., I'm interested in (classes)..., I wanted to know if..., Redirecting the call: Let me put you through to (department name) / my colleague., Please hold the line (while I put you through).,

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