1) Job production is used when: a) customers have individual needs b) large numbers of products are required c) prices need to be kept low d) products need to be produced quickly 2) Which of the following is flow production most appropriate for making? a) Bridges b) Designer costumes c) Headphones d) Houses 3) What method of production is a hairdresser most likely to use? a) Automated b) Batch c) Computerised d) Job 4) Which business is most likely to use robotics? a) A car manufacturer b) A dental surgery c) A plumbing firm d) A sweet shop 5) Which stakeholder needs to be satisfied with the services a business provides? a) Customers b) Employees c) Local residents d) Managers 6) A jewellery manufacturer checks each piece of jewellery before dispatching it to the customer. This is an example of: a) good after-sales service b) good customer service c) quality assurance d) quality control 7) The pie chart below shows the results of a recent survey about the benefits to the restaurant trade of providing good quality meals. According to the survey the most important reason that a restaurant should provide good quality meals is: a) to gain new customers b) to improve reputation c) to reduce complaints d) to retain regular customers 8) A toy shop recalls one of its toys. What is a product recall? a) A customer service award for retailers b) A face to face sales technique used in small shops c) A request by a trader to return a product to the store d) An urgent order for items which are currently out of stock 9) The quality of tablet computers that a business produces is important. This is because good quality: a) improves the reputation of the computer manufacturer b) increases the number of tablet computers needed to break-even c) lowers the price that can be charged for each tablet computer d) reduces the cost of making each tablet computer 10) Which of the following is not a benefit to a business of using e-commerce? a) A physical store is not required b) Fewer sales staff will be needed c) Large numbers of customers can be reached d) The business is reliant on technology 11) Telesales involves: a) advertising on the Internet b) advertising on the television and in the cinema c) selling goods on a television shopping channel d) selling goods over the phone 12) Which of the following is not a benefit to a business of offering excellent after-sales service: a) Customer retention b) Improved reputation c) Reduced market share d) Repeat sales 13) Customer engagement: a) creates a connection between a business and its customers b) increases the number of complaints a business is likely to receive c) leads to customers buying from a competitor d) reduces the need for good customer service 14) Who does consumer law protect? a) Banks that provide finance b) Businesses that provide services c) Purchasers of products d) Suppliers of raw materials 15) By law, a smart phone manufacturer must make phones which are: a) of high quality b) made of recycled materials c) reasonably priced d) safe 16) A clothing manufacturer is trying to decide where to build its new factory. What is this an example of? a) A location decision b) A logistical decision c) A procurement decision d) A supply chain decision 17) A steel works is most likely to be located close to the raw materials it uses because its raw materials are: a) expensive to transport b) in short supply c) of high quality d) the business’ largest cost 18) A furniture manufacturer has ordered four tonnes of timber. Which area of the business would be responsible for receiving the delivery of timber from the supplier a) Finance b) Operations c) Procurement d) Sales 19) A painter and decorator wishes to find the cheapest supplier of white paint. The table below shows the price of white paint from four possible suppliers. a) Supplier A b) Supplier B c) Supplier C d) Supplier D 20) A business has a long supply chain. This is most likely to lead to: a) delays in receiving goods b) increased cash inflows c) poor internal communications d) very little paperwork

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