CCPC: Inform the Consumer - Provides clear consumer information on ccpc.ie and social media, including summaries of consumer law., CCPC: Educate the Consumer - Offers planners, comparison tools and quizzes to support informed decisions., CCPC: Advise the Government - Highlights consumer issues and suggests policy changes., CCPC: Enforce Consumer Law - Investigates breaches, issues fines, and may refer cases for prosecution., CCPC: Consumer Protection List - Publishes businesses that have broken consumer law., CCPC: Monitor Mergers and Acquisitions - Reviews mergers to ensure fair competition and protect consumers., Rights when buying products - Goods must be fit for purpose, work for a reasonable time, match their description, and include spare parts and instructions., Rights when buying services - Services must work as described, be carried out with skill and care, use suitable materials, and be reasonably priced if not agreed., Rights when buying digital content - Must work as described, include the most up-to-date version, and provide necessary accessories., Redress for faulty goods - Refund within 30 days. After 30 days, repair or replacement. If unsuccessful, refund or price reduction., Cooling-off period for online purchases - 14 days to return goods or cancel services bought online, by phone or at the door., Guarantee - Free promise to repair or replace within a set time. Cannot reduce legal rights., Warranty - Paid-for extra protection beyond legal rights. Legal rights still apply., Buying from EU sellers - Strong consumer rights, easy returns, cooling-off period, and clear refund rules., Buying from non-EU sellers - Fewer rights, possible extra charges, unclear returns, and weak enforcement., Misleading information (Consumer Protection Act) - Businesses cannot lie about products, origin, quality or awards., Misleading advertising (Consumer Protection Act) - Ads must not mislead or make unfair comparisons., Aggressive practices (Consumer Protection Act) - Sellers cannot harass, pressure or coerce consumers., Price display rules (Consumer Protection Act) - Prices must include all taxes and charges; some goods must show price per kilo., Small Claims Procedure - Handles disputes up to €2,000 for €25. No solicitor needed., Ombudsman (Public Services) - Investigates complaints about public bodies, Consumer responsibilities - Be informed, keep receipts, use goods correctly, and choose sustainable and ethical options., Ethical concerns for consumers - Worker treatment, animal welfare, supply-chain transparency, and supporting local businesses., Sustainability concerns for consumers - Packaging waste, transport emissions, overproduction and fast fashion, and choosing durable goods., Circular economy - System that keeps products and materials in use for longer and reduces waste through reuse and repair., How consumers support the circular economy - Use reusables, choose recyclable packaging, repair or donate items, buy second-hand, reduce food waste., Positive impacts of technology on consumers - More information, easier comparisons, greater convenience and wider choice., Negative impacts of technology on consumers - Impulse buying, reduced in-person shopping, increased screen time., GDPR: Rights of consumers - Right to access, correct and erase data; right not to be subject to automated decision-making., GDPR: Responsibilities of data controllers - Must report breaches within 72 hours and keep data secure., GDPR: Role of the Data Protection Commissioner - Investigates complaints, raises awareness, enforces GDPR and can impose penalties.,

Chapter 17 Key Takeaways

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