Your company introduced a new e-claim system. Two weeks later, many employees are still unsure how to use it even though a manual was given., Reinforcing new behavior, Providing resources, Developing new competencies and skills, Staying the course, iman volunteers to help his coworkers learn the new system and encourages them. His effort goes unnoticed by management., Providing resources, Reinforcing new behavior, Building a support system, Developing skills, Your department head is leading a major change initiative but receives no support or backup from senior management. She feels isolated., Providing resources, Building a support system, Staying the course, Developing new skills, The company started a “flexible working hour” policy. After a month, confusion arises about clock-in and clock-out times. No clear updates are given., Developing new skills, Providing resources, Communication loop, Reinforcing behavior, A new project system was launched last month. Since then, there’s been no follow-up. Managers assume it’s done, but usage is dropping., Staying the course, Reinforcing new behavior, Providing resources, Building a support system

sustaining momentum

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