1) 1.What is the main purpose of an ERP system? a) To manage financial accounts b) To integrate business processes across departments c) C) To track inventory only d) To manage employee payroll 2) A courier service wants to improve its customer service by integrating order tracking, delivery status updates, and complaint handling. Which ERP module supports this? a) Customer Relationship Management (CRM) b) Customer Service Management (CSM) c) Human Capital Management (HCM) d) Quality Service Management (QSM) 3) In which year did Cloud ERP adoption start becoming popular? a) 1990s b) 2010 c) . Early 2000s d) 2020 4) Which module is primarily responsible for managing customer orders, pricing, and sales? a) Sales and Distribution b) Inventory Management c) Customer Relationship Management d) Financial Accounting

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