BE CLEAR AND SPECIFIC, Clarify own thoughts before speaking., STAY CALM AND POLITE, No matter how unsatisfying the situation is, be calm and speak with manner., STATE THE IMPACT, Explain clearly the effect of the unsatisfying situation., REQUEST A SOLUTION, Ask for ways to solve the issue., PROVIDE CONTACT INFORMATION, Be sure to supply the contact information so it will be easier for the other party to keep in touch.

MAKE COMPLAINTS VERBALLY

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