BE CLEAR AND SPECIFIC - Clarify own thoughts before speaking., STAY CALM AND POLITE - No matter how unsatisfying the situation is, be calm and speak with manner., STATE THE IMPACT - Explain clearly the effect of the unsatisfying situation., REQUEST A SOLUTION - Ask for ways to solve the issue., PROVIDE CONTACT INFORMATION - Be sure to supply the contact information so it will be easier for the other party to keep in touch.,

MAKE COMPLAINTS VERBALLY

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