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Tom: Hi Sarah, I received your email about the recent delivery. You mentioned there was an issue with the shipment. ____? Sarah: Hey Tom! Unfortunately, there was a delay with the shipment. ____, the goods were supposed to arrive yesterday, but they got held up at customs. T: I'm sorry, ____ by "held up at customs"? Could you ____ that? S: Sure. ____ the authorities at the border are taking longer than usual to process the paperwork for the goods to enter the country. It's causing a delay in getting them to our warehouse. T: So, ____ the shipment won't be arriving until next week? S: Well, it's hard to say... We're trying to expedite the process, but it's possible it might take a few more days. T: ____ Did you say it might take a few more days? That's going to affect our production schedule. S: Yes, unfortunately. We're doing everything we can to resolve the issue quickly, but I wanted to keep you informed about the situation. T: Thanks for letting me know! Let's keep in touch as the situation develops. S: Absolutely, Tom. I'll make sure to keep you updated on any progress.

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