El quinto hábito propone primero…, responder, comprender, debatir, convencer, La clave para saber escuchar es evitar…, tomar notas, resumir, preguntar, interrumpir, La empatía es la habilidad de…, coincidir siempre, callar, entender el punto de vista del otro, ganar discusiones, Antes de proponer soluciones, conviene…, recolectar la mayor cantidad de información posible, dar mi opinión, cerrar la reunión, pedir disculpas, “Parafrasear” significa…, copiar textual, repetir con mis palabras lo que entendí, resumir en una palabra, cambiar de tema.
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Dandres4
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