n creating a partnership booking which of the following you should add on Booking Invoice tab If the guest wants to book Harmony of the Seas on a 7 night Western Caribbean with a balcony state room?, MGM7 and MGM6, MGM7 and TBB8, YYM7 and TBB9, YYL6 and YYM7, Which of the following is incorrect in creating a Casino booking, the code would you enter when special faring a comp, YHP5 and YKD9, YHP5 but not YHP6, YHP5 but not YKD9, YHP5 only, What Reason Code should be entered when special faring a casino booking?, CPA, YYM7, UPG, TBB8, What is the right process in booking an Accessible state room., Verify the guest is a US resident and we are booking a US sailing. Look for accessible staterooms in only same as comp occupancies first. If available, book at the comp casino rate and contact Resolutions for occupancy override. If none are available, then create the booking as normal with the casino rate, and select the next super category up. Then, contact your Resolutions team for assistance with price protection., Verify the guest is a US resident and we are booking a US sailing. Look for accessible staterooms in other occupancies first. If available, book at the comp casino rate and contact Resolutions for occupancy override. If none are available, then create the booking as normal with the casino rate, and select the next super category up to provide the guest’s WOW experience., Regardless of the guest’s citizenship and even international booking, you should look for accessible staterooms in other occupancies first. If available, book at the comp casino rate and contact Resolutions for occupancy override. If none are available, then create the booking as normal with the casino rate, and select the next super category up. Then, contact your Resolutions team for assistance with price protection., Verify the guest is a US resident and we are booking a US sailing. Look for accessible staterooms in other occupancies first. If available, book at the comp casino rate and contact Resolutions for occupancy override. If none are available, then create the booking as normal with the casino rate, and select the next super category up. Then, contact your Resolutions team for assistance with price protection., If a guest initially booked a Royal Caribbean Reservation and received a Club Royale offer later on, which of the following is correct?, Verify that the sailing qualifies for the offer, then change the agency phone number on the booking to the Casino agency number listed on the Factsheet of the offer., We can no longer change a consumer outreach (CO) booking into Casino booking, We should create a new reservation under Casino agency phone number and apply a casino pricing, we need to have supervisor’s approval before doing anything., What is the best way to create a Casino booking if the currency of the booking is not USD?, We should ask the guest to not to book a different currency because we only accept USD currency on board., We should cancel the existing reservation and create a new one with USD currency in order for us to apply the Casino Price code., If guest has an existing booking under foreign currency other than CAD, email template in CRIS to send the guest’s offer information via email and to have the offer applied in correct currency., We should verify the guest sailing, and if the ship is in the US, we should make sure that the currency is USD., Which of the following is correct:, Partnership Group are partners that will request a group for their invited guests to sail together as a hosted group with a representative from their casino. We do not service these bookings., Chartered Sailing are partners that will request a group for their invited guests to sail together as a hosted group with a representative from their casino., Partnership Group are partners that will request a group for their invited guests to sail together as a hosted group with a representative from their casino. We service these bookings as normal and apply Casino offer if applicable., Partnership like MGM, HardRock and Choctaw are partners that will request a group for their invited guests to sail together as a hosted group with a representative from their casino. We service these bookings and apply Casino offer if applicable., Which of the following is correct:, MGM Partnership does not allow the guests (especially non casino players) of the MGM Rewards loyalty program to take advantage of exclusive offers and benefits from both MGM and Royal Caribbean., MGM Partnership does allow guests of the MGM Rewards loyalty program to take advantage of exclusive offers and benefits from both MGM and Royal Caribbean., MGM Partnership that allows guests of the MGM Rewards loyalty program to take advantage of exclusive offers and benefits only from Royal Caribbean, MGM Partnership that allows guests of the MGM Rewards loyalty program to take advantage of exclusive offers and benefits from either of MGM or Royal Caribbean (only one but not both), Which of the following is correct:, Certificate events: These are hosted by the on shore casino marketing team and are held throughout the year at land-based partnership properties. Attendance is required to receive an offer., Certificate events: These are hosted by the shoreside casino marketing team and are held throughout the year at land-based partnership properties. Attendance is required to receive an offer., Certificate events: These are hosted by the shoreside casino marketing team and are not held throughout the year at land-based partnership properties. Attendance is not required to receive an offer., Certificate events: These are hosted by the on shore casino marketing team and are held throughout the year at land-based partnership properties. Attendance is not required to receive an offer., Which of the following is correct:, Annual Partnership: These free or discounted cruises are benefits of the land-based property’s Loyalty program., Regional Partnership: These free or discounted cruises are benefits of the land-based property’s Loyalty program., Quarter Partnership: These free or discounted cruises are benefits of the land-based property’s Loyalty program., Unlimited Partnership: These free or discounted cruises are benefits of the land-based property’s Loyalty program., Which of the following is the codes in applying a casino offer on an existing booking and the guest requests for an upgrade., YHP5, YKD9 USP, CN and TBB8 (if applicable), PPGR, CRCR, YYM7 and TBB8 (if applicable), YHP5, YKD9, CPA, CRTO and TBB8 (if applicable), d. YHP5, YKD9, PPT (from resolution) and TBB8 (if applicable), Casino Hub requires information for you to redeem the guest’s offer, these are:, Ship and sail date , booking number, agency phone number and perks, Ship and sail date , agency phone number and perks, Ship and sail date , booking number, agency phone number but no perks, Ship and sail date , Casino Capacity Limit, agency phone number and perks, DG Karl wants to know how he will have a free VOOM once onboard under Casino program., Advise the guest that we do not have free internet package under club Royale., The guest needs to participate online for free internet package and wait for the announcement of winners if there is any., Only Signature and Masters will be eligible once on board., As long as the guest became a Prime ember, he will be eligible to have the Prime benefits, How will you explain to the guest on how to earn points in the Casino?, Make sure that the guest has a crown and anchor membership number but not club royale number and make sure card is linked., Insert/scan their card at the slot machines when they are playing and give their card to the dealer when they sit down to play at a table, tap the card in playing table games, casino chips do not earn points, Make sure that the sea pass card is link with guest card and the guest can actually earn points based on the guest credit limit., DG Lorenz is booked under agency phone number: 8665197225, the guest can:, Request an invoice and Request an upgrade to a Casino Representative, Change the ship and sail date to a Casino representative as long as the offer is still active, Request to cancel a reservation to a Casino representive., Do not assist the guest., Which of the statement is correct about line of credit?, The guest can request a minimum amount of $1000, The guest needs an approval from the casino host on board to avail, A minimum amount of $10000 is required, The guest can apply online without any limitation as long as they have card linked., Which statement is correct on how the MGM casino players earn tier points that makes them qualify for a free cruise using the MGM Annual Tier Offer., MGM Rewards members whose tier was earned through play at MGM properties, MGM Rewards members who is picked by Royal Caribbean Club Royale member and invited to be on board for casino tournament., MGM Rewards members whose tier was earned on any land based casino that is part of the Royal Caribbean partnership program, MGM Rewards embers who received an invitation to be part of Club Royale Casino, Which of the following Casino offer is not combinable:, 25RCL1002 and 25RCL1002, 25GCR604 and 25GCR602, 25DEC104B and 25DEC102, 2509A03A and 2509C03, In which of the following scenarios is it not OK to change ownership to apply an offer to an existing reservation?, Direct guest is requesting to change the dining time schedule, Direct guest is calling to add a Casino offer to a reservation booked under a Travel Partner, Direct Guest that wants to book shows on board, Direct guest is requesting for an invoice., What Price Code is used when booking Dollars-Off or Trade-In Value offers?, CASINOCOMP, CRFIX, CASINOD but not CASINOFREE, Brand Promotional Rate, BOGO NRD and KSF NRD, Brand Promotional Rate, BOGO NRD but not ALL IN NRD, none of the above, What is the name of the tab in Loyalty where we verify the player points (Tier Credits) earned in the casino from each individual cruise?, Evaluation Period Summary Tab, Adjustments Tab, Trip Summary Tab, Cruises Tab, DG Kevin wants to know the schedule of tournaments being held on board. How will he know such?, My Royal Caribbean App, Royal Caribbean Website, Cruise Compass, RCTV (Royal Caribbean TV), Which statement is true?, After final payment date, Travel Partners can request for us to apply a Club Royale offer to an existing reservation booked under their agency phone number as long as we follow the Casino Trade Booking program guidelines., Prior to final payment date, Travel Partners can request for us to apply a Club Royale offer to an existing reservation booked under their agency phone number as long as we follow the Casino Trade Booking program guidelines, Prior to final payment date, Travel Partners can no longer request for us to apply a Club Royale offer to an existing reservation booked under their agency phone number., After to final payment date, Travel Partners can no longer request for us to apply a Club Royale offer to an existing reservation booked under their agency phone number., Which statement is true?, Prior to the final payment date of the sailing, guests are allowed to downgrade a Club Royale comp booking once it is paid for., Before the final payment date of the sailing, guests are no longer allowed to downgrade a Club Royale comp booking once it is paid for., Prior to the final payment date of the sailing, guests are allowed to downgrade but not to upgrade a Club Royale comp booking once it is paid for., Before to the final payment date of the sailing, guests are allowed to Upgrade but no longer downgrade a Club Royale comp booking once it is paid for., On the final evening of the cruise, as guests gather for the farewell celebration in the ship’s elegant lounge, a Club Royale host approaches one of the top players with a warm smile. Handing over a sleek, gold-trimmed certificate, the host says, “Congratulations! Your play this voyage has exceeded our published point thresholds. We’re thrilled to recognize your achievement.” The guest beams with pride, holding the certificate that not only commemorates their gaming success but also hints at exclusive rewards and recognition awaiting them on future sailings. What did the guest receive?, Club Royal Monthly Offers, Club Royal Tier Up Recognition, Instant Reward Certificate, Crown and Anchor Loyalty Award plaque, Which statement is true?, MGM Rewards members earn tier credits by spending money at any land based Casino as long as it is part of Royal Caribbean Partnership program., MGM Rewards members earn tier credits by spending money not only in MGM Resorts and playing in MGM casinos but also in Hard Rock , Choctaw and Unity Casino Resorts, MGM Rewards members earn line of credits by spending money at MGM Resorts and playing in MGM casinos, MGM Rewards members earn tier credits by spending money at MGM Resorts and playing in MGM casinos, What is the best action to deal with combined offers in a reservation, Cancel the guest that will no longer sail off the booking, remove his offer and any portion of the YHP associated with. Since two offers were combined for an upgrade, advise the guest that will still sail to pay the difference in the cost between her offer and the cost of the current category. If she is ok with the cost, take any additional payment. If not, process the downgrade to her super comp category, Do not make any changes to the booking yet even though the guest mentioned that the other guest with offer can longer sail, this will give them more time to think and save the sale., Advise the guest that canceling the booking will be the best option since the combined offers are no longer applicable for the upgrade., remove the guest that is longer sailing (to avoid no show penalty), then advised the guest that you are providing for a one time courtesy providing the upgraded room from their combined offers, since we should give empathy to the guest, we should consider their loyalty with us always, Which of the following is incorrect statement for a guest who voluntarily downgrade., Guests who choose to downgrade their Comp Category get to keep any FreePlay and perks they were eligible for with their offer., Guests who choose to downgrade their category, who want to upgrade again, will be responsible for paying the upgrade fee if the original comp offer has expired., Downgrading comp offer is strongly discouraged, Preserving their Comp category not only upholds our brand integrity but also ensures continued trust and satisfaction., Guest who choose to downgrade due to availability can have the comp category as long as the offer is still valid., Which of the following statement is not applicable in repricing a Casino booking., If the reservation is before final payment date we can reprice the booking, If the reservation is after FPD we can look for higher category available at the same upgrade rate, we cannot reduce the rate., If the reservation have YKD and it is already FPD and the guest cancel the booking, the YKD will be withheld as penalty depending on DTS., Repricing is not applicable in Casino booking especially if the guest upgraded., Which of the following is not a key points to consider in making changes to a fully comp booking?, Is the offer applicable to the new ship/sail date?, Is offer still valid?, Is the booking within 100% penalty?, Expired offer can be reconsidered by CRS, Which of the following statement is not true?, Through the Casino Trade Booking program, travel partners are only eligible to receive a flat commission amount based on the Comp Category (Rate Cat) for bookings with YKD9 upgrades, Through the Casino Trade Booking program, travel partners are eligible to receive a flat commission amount or percentage based on the Comp Category (Rate Cat) for bookings with YKD9 upgrades whichever is higher., Through the Casino Trade Booking program, travel partners are only eligible to receive a flat commission of $100 for a balcony stateroom, Through the Casino Trade Booking program, travel partners are only eligible to receive a flat commission $200 for GS and up., Which of the following information is not part of verification process of Travel Partner booking., Password if noted in Sup Notes, Ship and Sail date and first and last name of the guest, Booking number and travel agency phone number, Flat rate commission, Which of the following statement is false about Travel Partner bookings?, Travel Partner booking cannot be cancel by a direct guest calling Club Royale number, Travel partners who have casino guests can apply comp casino offers to their clients' bookings within Espresso, Travel Partner who have casino guest can call Club Royale agent to apply the casino pricing, Travel Partner can book a guest on their end using Espresso., Which of the following is correct about call handling?, After 40 minutes of call duration, you are able to offer a call back to the guest., After 40 minutes of call duration, you are able to offer the guest to call us again instead of staying on the line., After 30 minutes of call duration, you are able to offer a call back to the guest., After 40 minutes of call duration, you are not able to offer a call back to the guest instead assist the guest until the end of the day., Which of the following is not adhered to when adding a house offer to an existing CO or Vacation Planner USA booking?, Ensure the booking is not under any restricted price programs such as Interline or EMPFF., Ensure the booking is not within final payment date, Move around the guests to ensure that the offer holder is the primary guest on the booking, Consumer Outreach (CO) booking must always be preserved n matter what., The following statements are true about verification before providing player account information, offer, or pricing for Partnership bookings verification, Partnership Tier verification is required, Offer Holder must be included on the reservation, Most Offers must be verified using the guest's last name and player number, We can provide vital information to the guest as long as they told us they are part of casino land based partnership, The following information is needed in creating a casino booking for a travel partner, prior to entering the ship, sailing and guest loyalty, promotion, and qualifier information except?, The appropriate Casino Trade Agency Number in the Agt1 field, the individual Travel Agency Number in the Agt2 field (If not a Headquarters Agency), The guest name must always be the contact name, The headquarter Travel Agency Number in the Agt2 field (If part of a Headquarters Agency, The TP name in the Contact Field, Which of the following statemen is true about Next Cruise Booking?, For NextCruise Bookings. apply and redeem the offer as normal according to the factsheet instructions., For NextCruise Bookings. Offers can only be apply and redeem on board with our next cruise department to ensure the bonus are provided to the guests., For NextCruise Bookings. We cannot apply and redeem the offer because the guest book it on board, advise the guest to contact Nextcruise department, For NextCruise Bookings. apply and redeem the offer then change the agency phone number under casino agency for both agency 1 and agency 2, When repricing a NextCruise booking that was created prior to the release of the offer and/or you are replacing a casino offer with a new one, which of the following must be observed?, Next cruise booking should always be converted after 2 months from disembarkation date., Next cruise booking has a $200 deposit that serves as a bonus, The offer must be repriced to the current prevailing rates. Booking will retain NC OBC., The offer must not be repriced to the current prevailing rate as we are following casino pricing not the brand promotional rate., Which of the following is correct about a guest that fails to show up at the pier and the remaining guest(s) decide to sail?, The sailing guest can still continue to cruise as long as they provided medical documents in pier., The casino complimentary or discount offer will be removed and sailing guest will pay for the cruise fare charges at brand prevailing rates, The casino booking can be rebook as long as they show up in pier and pay for the $200 no show penalty., No show penalty will apply to the reservation and the sailing guest can continue to sail without the offer holder., Which of the following statement is correct about the No Show deposit?, For No-Show Deposit bookings, you must enter option code UBP2 on the booking under Supplemental Package Codes, which will add the $200 No Show Deposit charge, For No-Show Deposit bookings, you must collect the $200 upon reservation and advise the guest that this is part of the penalty in canceling a casino booking which is NRD., For No-Show Deposit bookings, you must enter option code YYM8 on the booking under Supplemental Package Codes, You must enter option code TBB6 on the booking under Supplemental Package Codes, which will add the $200 No Show Deposit charge., Which of the following is incorrect about No-Show Deposit bookings?, If the guest requests to cancel after 7 days to sail, then the $200 No Show Deposit will be withheld as penalty, When creating a booking with a No-Show Deposit, the deposit amount will be assessed based on booking creation date, not sail date, If the guest requests to cancel before 7 days to sail, then the $200 No Show Deposit will be refundable, When creating a booking with a No-Show Deposit, the deposit amount will be assessed based on sail date, not on booking creation date, Identify what kind of booking based on the screen shot , Independent Rep, PD Host, Travel Partner, Consumer Outreach, Below are the information needed in verification process for a Royal rep calls for a sales booking except?, Royal Rep Agency Phone Number, Name, Direct Guest Name, DOB and Direct Guest Email address, Crown and Anchor for offer verification, Royal rep extension number, You can identify a Casino trade booking with the following information below except:, With offer in the special services tab and No Commission in the Reservation system, With agency phone number 1: 8665197225, With agency phone number 2: 8665783667, YHP and YKD in booking invoice tab, Which of the following statement is false?, Casino offers are combinable with a Travel Partner Special Rate, Casino offers are limited with combinability, Casino offers that are full complimentary are using CASINOCOMP pricecode, Casino offers can be booked under casino trade agency phone are for travel partners, What 2-letter remark code must be used for Player Numbers for Partnership booking? (Not including MGM and Hard Rock), QF, PL, CN, IW, Which of the following statement is incorrect about presentation?, If a caller is requesting to know the cost of an add-on product or service to an existing reservation, give the individual price of the new product no need to provide a new gross total, If a travel partner or guest requests a cost breakdown provide the gross total first with breakdown, If a travel partner or guest requests to add travel protection and or gratuities to the pricing. Do not include it on a total gross instead quote it separately, If a travel partner or guest requests to have their reservation repriced/upgraded you do not need to provide new gross total, only the difference in cost, A price code use with a fixed amount similar Group Standard Rate, but lives in the FIT environment., CRFIX, SETSAIL, BOGO60, ALLIN, Which of the following statements is correct about Casino partnership, MGM and Royal Caribbean have a Reciprocal Benefits Program. Example is a Diamond member guest with Crown and Anchor, will receive the same benefits in MGM Resorts Las Vegas Properties, MGM and Royal Caribbean do not have a Reciprocal Benefits Program. Example is a Diamond member guest with Crown and Anchor, will have a different benefits in MGM Resorts Las Vegas Properties, Reciprocal benefits are only applicable to Pinnacle Tier member, Reciprocal benefits only applicable from Crown and Anchor starting from diamond plus and up, Which of the following are the tiers for MGM rewards?, Sapphire, Platinum, Gold, Onyx, Noir and Pearl, Sapphire, Onyx, , Gold, Noir and Pearl but not Platinum, Sapphire, Platinum, Gold, Emerald, Noir and Pearl, Sapphire, Platinum, Gold, Noir and Pearl but not Onyx, If a guest wish to use 25RCL1002 offer; however, she wishes to sail on a sailing not on the sailing list. What can you offer her?, Offer to check for a different casino offer that is applicable on the preferred sailing date., If no valid offer is available, verify if we can provide a casino discount using Brand promotional rate, Offer to check for a different casino offer that is applicable based on the Loyalty tier of the guest, If no valid offer is available, we cannot provide a casino discount., Monica calls in and says, “Hi, this is Monica. I’m looking at the December 15th sailing—it’s really important to me for a family celebration. I checked my offers, but none of them include that date. I do have a $150 Trade-in-Value offer, but it expires before that sailing. My last cruise was just 8 months ago, and I had a THEO of over $300. Is there any way I can use that offer or get something similar?” What should you do?, Apologize and explain that offers cannot be extended beyond their Sail By Date, and suggest she wait for future promotions., Tell her she can use the Trade-in-Value offer anyway since her THEO was high, Inform her that while the Trade-in-Value offer cannot be used past its expiration, based on her strong play history, you can offer an exclusive casino discount (Comp based on play) for her desired sailing., Advise her to book the sailing at full price and try to get reimbursed later through casino play., After using the comp based on play tool, what is the next step if you already verified the guest’s Royal Caribbean Casino player's Theo and Actual play stats from sailings within the last 2 years to create a casino offer if no internal play or offers are available from Royal Caribbean, Create the offer using Casino Hub, Ask for Leadership approval, Generate the discount using the Comp Based on play tool, Reach out with CRS and ask them to create the offer for the guest., Which of the following is the Choctaw Rewards Tier, Amber, Sapphire, Onyx and Onyxelite but not Royal, Amber, Sapphire, Onyx and Onyxelite including Royal, Tribal members and Choctaw employees only, Amber, Sapphire, Onyx and Onyxelite including Noir, What are the Choctaw tier applicable for Casino Ten price codes, Onyx, Royal, Tribal members/ Choctaw employees, Sapphire, Onyx, Amber, Tribal members/ Choctaw employees, Sapphire, Amber, Royal, Tribal members/ Choctaw employees, Sapphire, Onyx, Onyxelite, Tribal members/ Choctaw employees, Sapphire, Which types of offers are supported by the Fact Sheet Companion Documents?, Partnership Offers, Event Offers, Club Royale Offers but not IRC, Partnership Offers, Event Offers, , IRC but not Club Royale Offers, Partnership Offers, Event Offers, Club Royale Offers, IRC, Companion documents are only applicable with House offer, Which of the following statement is true?, MGM Rewards members will earn MGM Rewards Points, Tier Credits and SLOT DOLLARS® at the same rate as if they were playing at an MGM Rewards Destination in Las Vegas., MGM Rewards members will not earn MGM Rewards Points, Tier Credits and SLOT DOLLARS® at the same rate as if they were playing at an MGM Rewards Destination in Las Vegas., MGM Rewards members will earn MGM Rewards Points, Tier Credits and SLOT DOLLARS® at the different rate as if they were playing at an MGM Rewards Destination in Las Vegas., MGM Rewards members will earn Croan and anchor Rewards Points, Tier Credits and SLOT DOLLARS® at the same rate as if they were playing at an MGM Rewards Destination in Las Vegas., Code that is use for Choctaw booking except?, ELIT + TTOPRIME, SAPR, ROYA + TTOPRIME, TRBL + TTOPRIME, Where do we based the comp based on play?, Guest’s Theo, Guest Loyalty, Guest last cruise, Guest’s Actual.

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