on hold, I rang to complain and they put me…for about 15 minutes. Then I spoke to someone who promised to ring me again, but they never got back to me. I’ll have to call them again., dispatch, They promised immediate … of the goods I ordered, but I’ve been waiting over a week now, and nothing has arrived., responsive, I’ve always found the company very …to complaints and enquiries., prompt, I was expecting a… reply to my email, but I’ve been waiting two weeks now, and still haven’t had an answer., backlog, I asked why they hadn’t dealt with my order yet and they said there was a… of orders which had built up over the New Year’s holiday., substandard / shoddy, In my opinion, the goods and the service were both pretty… . I would have expected better quality from such a famous firm., accommodating / obliging, Staff in that shop are so …; they are genuinely helpful., helpline, I rang the… , but they couldn’t solve my problem., in-store, I think you need to try a musical instrument before you buy it, so I would recommend you buy your guitar … rather than online., set up, Most online stores ask you to… an account before you can buy things..

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