Quality Control - Checking the product at the end of production only, Quality Assurance - Checking the product at various stages throughout the production process , Quality Management - Checking the product throughout the production process - staff fully committed , Quality Circles - Employees meet regularly to discuss the production process , Benchmarking - Copying the techniques used by the market leader , Mystery Shopper - Someone is paid to make a purchase from the business, Quality Awards - Given to organisations which have achieved a certain level of quality,

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