The process of guiding and motivating people to work toward organizational goals., Leading , planing , A set of shared values and norms that support the management system and that guide management and employee behavior, Organizational culture, Social environment, The process of measuring progress against goals and objectives, and correcting deviations if results are not as expected, Orgnaizing, Controlling , Procedures and systems for minimizing the harm that might result from some unusually threatening situations., Crisis Management , Balanced scorecard , Skills required to understand other people and to interact effectively with them, Conceptual skills, Interpersonal skills, The ability and knowledge to perform the mechanics of a particular job, Technical skills, Administrative skills, The ability to understand the relationship of parts to the whole, Conceptual skills, Decision-making skills, The ability to identify a decision situation, analyze the problem, weigh the alternatives, choose an alternative, implement it, and evaluate the results, Technical skills, Decision-making skills, The technical skills necessary to direct an organization, including scheduling, researching, analyzing data, and managing projects, Interpersonal skills , Administrative skills, sometimes known as Corporate culture, Organizational culture, Market environment, positive internal factors that contribute to a company’s success, Weakness, Strengths, negative internal factors that inhibit the company’s success, Weakness, Opportunities, positive situations that represent the possibility of generating new revenue, Opportunities, Threats, negative forces that could inhibit a firm’s ability to achieve its objectives, Strengths, Threats, A broad, long-range target or aim, Goal, Objective, A specific, short-range target or aim, Goal, Objective, An organizational structure divided into top, middle, and first-line management, Management, Management pyramid, Responsible for setting strategic goals; they have the most power and responsibility in the organization, Top managers, Middle managers, They develop plans to implement the goals of top managers and coordinate the work of first-line managers, Middle managers, First-line managers, They supervise the operating, First-line managers, Top managers, Involves consciously manipulating interactions to encourage others to adopt specific attitudes, behaviors, viewpoints, or courses of action., Persuasion, cooperation , The process by which we attempt to influence others' perception of and reaction to our image., Mindfulness , Impression Management:, Our ability to identify and express emotions, Emotional Intelligence, verbal expression , The ability to effectively read, comprehend, and manage social interactions, Interpersonal Skills, Social Skills, A complex skill set that encompasses knowledge, skills, abilities and behaviors that enhance the quality of our interpersonal interactions., Interpersonal Skills, Social Skills, Represents any form of communication that offers individuals information about themselves, their attitudes, their behavior, their performance, and/or the effect they have on others, Feedback, Confidence , Developing a long-term personal relationship with individual team members whom they feel can benefit from their knowledge and experience., Coaching , Mentors, Involves analyzing the performance of a team and each of its members, offering insight into problem areas, and providing encouragement and making suggestions for improvement at both the Individual and team level., Coaching, Mentors.

Management terms

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