Leading, The process of guiding and motivating people to work toward organizational goals., Organizational culture, A set of shared values and norms that support the management system and that guide management and employee behavior, Controlling, The process of measuring progress against goals and objectives, and correcting deviations if results are not as expected, Crisis Management, Procedures and systems for minimizing the harm that might result from some unusually threatening situations., Interpersonal skills, Skills required to understand other people and to interact effectively with them, Technical skills, The ability and knowledge to perform the mechanics of a particular job, Conceptual skills, The ability to understand the relationship of parts to the whole, Decisionmaking skills, The ability to identify a decision situation, analyze the problem, weigh the alternatives, choose an alternative, implement it, and evaluate the results, Administrative skills, The technical skills necessary to direct an organization, including scheduling, researching, analyzing data, and managing projects, Organizational culture, sometimes known as Corporate culture, Strengths, positive internal factors that contribute to a company’s success, Weakness, negative internal factors that inhibit the company’s success, Opportunities, positive situations that represent the possibility of generating new revenue, Threats, negative forces that could inhibit a firm’s ability to achieve its objectives, Goal, A broad, long-range target or aim, Objective, A specific, short-range target or aim, Management pyramid, An organizational structure divided into top, middle, and first-line management, Top managers, Responsible for setting strategic goals; they have the most power and responsibility in the organization, Middle managers, They develop plans to implement the goals of top managers and coordinate the work of first-line managers, Firstline managers, They supervise the operating, Persuasion, Involves consciously manipulating interactions to encourage others to adopt specific attitudes, behaviors, viewpoints, or courses of action., Impression Management, The process by which we attempt to influence others' perception of and reaction to our image., Emotional Intelligence, Our ability to identify and express emotions, Social Skills, The ability to effectively read, comprehend, and manage social interactions, Interpersonal Skills, A complex skill set that encompasses knowledge, skills, abilities and behaviors that enhance the quality of our interpersonal interactions., Feedback, Represents any form of communication that offers individuals information about themselves, their attitudes, their behavior, their performance, and/or the effect they have on others, Mentors, Developing a long-term personal relationship with individual team members whom they feel can benefit from their knowledge and experience., Coaching, Involves analyzing the performance of a team and each of its members, offering insight into problem areas, and providing encouragement and making suggestions for improvement at both the Individual and team level., Mindfulness, The ability to monitor others and ourselves during interactions in order to inform ongoing and future exchanges., Nonverbal Expression, Involves communicative competency in both reading and nonverbal signals and cues..

Management terms

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