faulty, not working properly; having a defect, to malfunction, to fail to function normally or correctly, proof of purchase, evidence that you bought the item, such as a receipt, to be entitled to, to have the right to something, warranty, a written promise to repair or replace a faulty item, store policy, the official set of rules adopted by a store, manufacturing defect, a flaw that occurred during the production of the item, not fit for purpose, a legal term meaning the item cannot be used for the job it was sold to do, refund, a return of money paid, to seek a resolution, to try and find a solution to a problem, to lodge a complaint, to make a formal complaint, cooling-off period, a period of time after purchase during which a customer can cancel an order.

Refunds and exchanges (custom)

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