Before development starts, the team reviews a document explaining client goals and requirements., Client brief, Deliverable review, The PM holds a meeting to make sure the team and client share the same understanding., Conflict resolution, Status alignment, The team presents completed work to the client for feedback and approval., Touchpoint, Deliverable review, The PM explains what can realistically be delivered within time and budget to avoid confusion., Expectation management, Scope misunderstanding, Every call, email, or meeting between the PM and the client counts as a ______., Clarification request, Touchpoint, The client shares polite, helpful comments to improve the process — not to blame anyone., Constructive feedback, Conflict resolution, The PM sends a polite message asking if the client can confirm exactly what they mean., Clarification request, Service recovery, The team and client disagree on what’s included in the project — they don’t share the same view of, Scope misunderstanding, Expectation management, After a delivery mistake, the PM acts quickly to fix it and rebuild client trust., Client brief, Service recovery, A disagreement arises between the client and team; the PM helps find a fair, professional solution., Status alignment, Conflict resolution.

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