Many people work as teachers or programmers. What are the key differences between the daily lives of people working as these two professions? What kind of things do they work with (e.g., equipment, people, documents)?, Imagine you are a customer. What are the three most annoying things that happen when you try to contact a company's customer service? How quickly should a company respond to client enquires?, What kind of problems does a customer service representative need to solve quickly? What is the most difficult part of their job, especially when they deal with angry customers?, Think about a famous chef. What kind of equipment, ingredients, and people does a professional chef work with every day? Do you think working as a chef is more about creativity or following strict rules?, A typical modern business team often consists of people who work from different locations (remote work). What are the main advantages and disadvantages of a team structure that consists of remote workers?, Imagine a sports club. Who is mainly in charge of finding money (sponsors) for the club? How important is it for the club to involve local fans and community members in its activities?, Social media is a common place for people to leave enquires or complaints. What are the risks for a company if their social media customer service is very slow or rude? How is answering a phone call different from dealing with a complaint on Instagram/?.

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