1) A sales manager, Karen, gives quick verbal instructions to her team before leaving for a client meeting. She speaks fast and uses technical jargon. Two sales reps misunderstand her directions and prepare the wrong sales materials. Karen becomes frustrated, saying they “should just keep up.”  2) A logistics supervisor posts new packing guidelines on the warehouse bulletin board, assuming all workers will see it. However, night-shift workers rarely pass that area. As a result, they continue following the old guidelines, leading to customer complaints and returned shipments. 3) Two coworkers, Maya (copywriter) and Tom (designer), disagree on how to approach a campaign. Maya feels Tom ignores her ideas, while Tom thinks Maya’s feedback is too vague. They stop sharing updates directly and only communicate through their manager. The campaign becomes inconsistent as their work no longer aligns. 4) A retail company’s customer service team uses a group chat to communicate. The chat receives more than 200 messages a day. Important updates—like shift changes and policy reminders—get buried. Several employees miss a critical update about a new return policy, causing them to give customers incorrect information. 5) New hire Marcus receives inconsistent training from different supervisors. One says to greet every customer immediately, while another says not to approach customers unless they ask for help. Confused, Marcus switches between both approaches and receives complaints for being both “too pushy” and “not helpful enough.” 6) A store manager asks for volunteers to help rearrange a display. Most employees stay quiet and avoid eye contact, assuming someone else will do it. As a result, the display is not completed on time.

Communication Barriers

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