What is a consumer, A person who buys goods or services for their own use, What is a good, Something that you can physically touch, e.g. a phone, What is a service, Something that is done for you, e.g. a haircut, Name the Law that protects consumers by providing them with a number of rights when they buy goods or a service, Sale of Goods and Supply of Services Act 1980, According to the Sale of Goods and Supply Services Act 1980, goods must be: (name 4), of Merchantable quality; Fit for purpose; As describe; As per sample shown, Name three kinds of redress that must be given to you to fix a problem regarding a purchase., Repair; Replacement; Refund, Sale of Goods and Supply of Services Act 1980 states that services must be: (name 3), 1. Provided by someone who has the necessary skills and qualification. 2. Provide service with care and attention. 3. Materials/goods use to provide the service must be of merchantable quality , What is a guarantee?, Promise by the manufacturer to replace or repair an item that is faulty within a specific time period, usually one or two years., What is a extended warranty?, It is like an insurance policy, for which you must pay a premium. For an extra fee the retailer will cover the cost of repairs after the manufacturer's guarantee has run out., Name the Law that provides consumers protection in relation to misleading claims about goods, services and prices., Consumer Protection Act 2007, Name three main unfair commercial practices according to the Consumer Protection Act 2007, 1. Misleading practices. 2. Aggressive practices. 3. Prohibited practices., What is the Consumer Rights Act 2022, Distance selling: cover consumers rights when buying online, Explain the term "cooling-off period", When you buy online you have 14-days to cancel an order for any reason, including a change of mind., What does CCPC stand for?, Competition and Consumer Protection Commission, What is the role of the CCPC? Name 2., 1. Provide information and education to consumers. 2. Enforce consumer protection law in Ireland. 3. Conduct research into consumer matters. 3. Advising government on possible changes to consumer law., What does CAI stand for?, Consumers Association of Ireland, What is the consumer agency that investigate complaints from people who have been unfairly treated by a public body, e.g. HSE?, Office of the Ombudsman, What does FSPO stand for?, Financial Services and Pensions Ombudsman, Explain the Small Claims Procedure, 1. Offers a quick, cheap and easy way to resolve a complaint. 2.Used for claims up to a maximum of €2,000. 3. Don't need to hire a solicitor. 4. Can make the complaint online. 5. Application fee is €25. 6. Small Claims Registrar will inform the business about your claim and give time to reply., What does ECC stand for?, European Consumer Centre Ireland, What is the role of the ECC?, Supports consumers who have a problem with a supplier of goods/services in another EU member state., What does CRU stand for?, Commission for Regulation of Utilities, What is the role of CRU in Ireland?, Commission for Regulation of Utilities - independent energy and water regulator. Protect public interest in water, energy and energy safety., What does ComReg stand for?, Commission for Communications Regulation, What is ComReg role?, Commission for Communications Regulation - protects consumers of communications businesses e.g. An Post, Mobile phone providers etc..

The Consumer

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