CST called us and asked for change SSID and PW ,, HDM opened with CPE data but we faced action issue ,, and changes not done ,,,we will direct cst to the branch, True, FALSE, Which actions is supported by HDM tool, Reset CPE, Change CPE Page password, Change Line Code, All CPE's support HDM function, True, FALSE, In case a customer informs us that he can find the network but cannot connect to it, we will handle it as, No WLAN detected, Unable to Connect to Wireless, WLAN connected - No internet Access, Sla For IR To Gaming Q Follow with Cst Will Be :, 15Min, 30 Min, 1 H, In Case Cst Complaint From Game settings issue Cca Right Action .., Create IR/Case Online Gaming, Add Google DNS, Inform Cst to back to Computer Specialist, n case cst has issue in Online Gaming Cca Should follow ....... As First step :, Add google DNS, Create IR/Case Online Gaming, Run clear view, If CST has Wireless problem (No WLAN detected ) and WLAN led status is On next step .., Check with another device, Direct CST to CSO, Check if SSID was hidden, SSID name means, Wireless security, Wireless Password, Wireless network name, In case wireless problem is solved without troubleshooting and there is no other technical issue effects on customer's line according to his input/system so right SR, FBB Tech Problem>Wireless>CST can't troubleshoot, FBB Tech Problem>Wireless>Solved without T.S, FBB Tech Problem>Wireless>CST refused troubleshooting.

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