T Hello. Can I ____ you? S Yes, I bought this portable DVD player here six months ago and there’s a problem ____ it. T Oh, dear. What’s ____ with it? S I can’t ____ it on. I press the on/off ____ and nothing happens. T Let me have a look. Yes, you’re right. Are the batteries fully ____? S Yes, they are. It doesn’t work even when the power ____ is connected. T Have you got the ____? S Yes, here it is. I’d like to ____ it, please. T I’m ____ that won’t be ____. It’s over a month old, you see. S Is there ____ else you can do? T We can ____ it for you. S How long will that take? T About two to three weeks. S OK, ____. Repair it, please. T Hello. ____ can I help you? S I bought this tablet here last week. There’s a problem ____. T Oh. ____ wrong with it? S The screen is ____. Look. T How did that ____? S I ____ it. T Oh, dear. Well, we can ____ it for you. But you’ll have to pay ____ the repair. S Why? It’s only a week old. Can I have my money back, please? T No, I’m afraid you can’t. You broke it, you see. It isn’t a fault with the tablet. S But it shouldn’t break when you drop it. And it was in its case. T The glass is very delicate. I’m very sorry but ____ I can do. S Can I ____ it, please? T No, as I said, we can repair it, but we’ll have to ____ you. S Well, how much will it ____? T About £80, I ____. S Eighty pounds! I’m not happy ____ that. Can I see the manager, please? T He isn’t in the shop at the moment. S Well, if you won’t exchange it or give me ____, I’m going to write to the ____.

Solutions Pre-Intermediate 9G Making a complaint - dialogues

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