Is the website of your favourite shop clear? Why or why not?, What information must be clear on a business website?, Do you know a reliable company or service? What do they do well?, Why is it important for a company to be reliable?, Have you ever bought something with excellent quality? What was it?, What is excellent customer service for you?, What is something complicated for you at work ?, What can companies do to make ordering things less complicated?, What is an efficient way to work in an office?, Do you think you are efficient when you work? Why or why not?, Do you prefer technology that is simple or more advanced? Why?, What is a simple technology you use every day?, Have you ever used an unreliable service? What happened?, How do you feel when a company is unreliable?, Have you bought something with poor quality? What was wrong with it?, What should a company do when a customer receives a poor product?.

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