What kinds of problems do people usually have with products or services?, How do you usually feel when something you paid for doesn’t work properly?, Do you prefer to complain in person, by phone, or online? Why?, How patient are you when a service doesn’t work as it should?, What do you usually do first when something breaks or goes wrong?, Have you ever stopped using a service because of repeated problems?, Do you think companies handle complaints better now than in the past?, What services do you find the most frustrating when there is a problem?, Do you usually expect a refund, a replacement, or an apology when something goes wrong?, How important is good customer service for you when choosing a company?, Do you think technology makes services more convenient or more stressful? Why?, What advice would you give someone who is dealing with a problem with a product or service?.

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