Think about the best and the worst shopping experience you've ever had (online or in a store). What did the employees do that made it so good or so bad?, If you worked in your favorite store, what are two things you would always do to make customers happy, and one thing you would never do?, Imagine a customer is angry because they waited a long time or got the wrong order. What is the best way to talk to them? What should you say first?, Is it easier to give good customer service in person or online (like in a chat)? Why do you think so?, "The customer is always right." Do you agree with this famous saying? Why or why not?.

EF intermediate 8B - INTRO

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