What would you do if a friend was in a difficult situation?, How would you help a friend who feels sad or stressed?, Who would you ask for help if your friend’s problem was too difficult for you to handle? , What would you do if you had a problem with something you bought in a clothes shop?, How would you talk to the shop assistant if the clothes were damaged or the wrong size?, What would you do if the shop refused to help you with the problem?, How would you make your friend feel supported and understood?, Would you ask for a refund, an exchange, or something else? Why?, What kind of advice would you give your friend if he will be in a difficult situation?, What would you say to explain the problem politely to the shop asistent?.

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