Focus on common ground: So, what we're all looking to achieve today is to …, I think we're all in the same boat here., Encourage people to be creative: Let's be open today and come up with some new ideas., We need to get things moving in a positive direction., Ask people directly for solutions: (Francesca), do you see any quick wins with regard to … ?, (Ray), any thoughts on how best to tackle this?, Make people engage with others' ideas: (Kate), what might be the benefits of (Jin's) line of thinking?, (Arun), any reflections on (Ray's) suggestions?, Paraphrase to ensure team understanding: So, let me just check we're all on the same page., So, let me just make sure everyone understood that., Include quieter individuals: (Emily), you haven't said much. Any thoughts?, (Arun), you haven't commented so far. What's your take on this?, Quieten louder individuals: (Marco), l'll come back to you in a second, if I may, because …, (Maria), if I can just stop you there because (I want to hear some other views)., Manage different views positively: I think both perspectives are very valid because …, Let's not dismiss this idea too quickly.,

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