applicant is unsure of which application to pursue, Advise the applicant that COAF cannot proceed with any application until only one offer is left open., Tell cx we need to withdraw any offer, otherwise if they hang up we'll withdraw all active process., Advise cx they'll be declined if they do not choose one application., Complete EXAT task., applicant wants to keep 1 application, Tell cx we need to withdraw all apps since they did wrong by applying more than twice., Left an ICAO/ICCO on app cx desire and withdraw all other apps., Advise caller to call specialty funding to move forward., Withdraw all applications cx does not want and left an NOTE on app cx wants., applicant does not want to proceed with either application, Withdraw all active apps and fail the EXAT task., Tell cx they will never be able to get a loan with cap one because of their decision., Ask cx why they applied if they are not letting any app opened., Withdraw all active apps and clear EXAT task., there is a dealer application funded in the last 30 calendar days​​, Tell cx we are not able to move forward since Capital One can't provide 2 auto loan at the same time for 1 customer., Advise cx to get the loan with a different financial institution like Bank Of America., Tell cx we can't move forward with the pre-qual and advise to reapply after 30 days the vehicle was funded., Provide next steps to the cx and recall required documents at the dealer., a customer asks why they need to call, Tell cx they applied more than once and we need to left just one opened., Tell cx they can use our chat service to know that., Ask the customer why they applied so many times., Tell cx we'll need to withdraw all opened applications and reapply., there is an EXAT task triggered by an expired application., Withdraw expired application and clear EXAT., Advise cx to reapply at the dealership for a pre-qualification online., Tell cx they can't get a loan till they earn more than $5k. , Just clear EXAT task and continue with the call..

WHAT DO WE DO WHEN ... ?

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