Apologise - disculparse, Argue - argumentar /discutir, Assure - asegurar/ garantizar (dar tranquilidad), Ensure - asegurar (que algo ocurra), Insure - asegurar (contratar un seguro), Deal with - ocuparse de/ gestionar/ atender, Keep a promise - cumplir una promesa, Remind - recordar, Solve - resolver, Treat - tratar, Dissatisfied - insatisfecho, Satisfied - satisfecho, Impatient - impaciente, Exhausted - agotado, Calmly - tranquilamente, Politely - educadamente, Respectfully - respetuosamente, Rude - maleducado/ grosero, Manner - manera / forma de comportarse, Enquiry - consulta/ pregunta, Refund - reembolso, Replacement - sustitución/reemplazo, In the long/ short run - a largo/ corto plazo, Reputation - reputación,
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Silviagarcia236
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