What is the correct way to answer a phone call?, "Yes?", "Who is this?", “Hello, [Company Name], [Your Name] speaking” , "Talk quickly please", Why are good phone skills important?, To make calls longer, To impress clients and communicate clearly, To avoid talking, To reduce work, What should you do before putting a caller on hold?, Put them on hold immediately, Ask for permission and give a reason, Ignore the caller, Transfer the call directly, What should be included in a professional greeting?, Only your name, Only the company name, Company name, your name, and an offer to help, Just say “Hello”, The following are common mistakes to avoid when leaving a message, except..., Speaking too quickly, Mumbling or speaking unclearly, Calling from a noisy location , Saying the phone number slowly and clearly , Which of the following is a good communication practice during a video meeting?, Interrupting others while they are speaking, Speaking too fast to save time, Speaking clearly and at a moderate pace, Turning off the camera without notice , A caller wants to speak with the marketing manager, but he is currently in a meeting. How do you inform them politely?, “He is busy right now, call back in an hour.”, “I am afraid he is in a meeting at the moment. Would you like to leave a message?”, “The manager is not here. I don’t know when he’ll be back.”, “He’s talking to someone else. Please wait.”, How should you end a phone conversation once all matters are settled? , Okay, that’s all. Bye-bye, Thank you for calling. Is there anything else I can help you?, I am hanging up now, thank you, See you later, Why is it important to send a follow-up email after a phone call?, To tell the person they talked too much, To create a “written record” so people do not forget the details, To ask for a higher salary, Because calling is not professional, What is the safest way to address someone if you are not sure what to call them?, Use their first name immediately, Use a nickname like “Buddy” or “Friend”, Use a formal titles like “Mr.”, “Ms.”, or “Dr.”, Do not use any name at all.

Telephone Communication

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