operation and supply chain strategy, setting of broad policies and plans that will guide the use of resources needed by the firm to implement its corporate strategy, operations effectiveness, the performance of the activities in the way that best implements strategy priorities at a minimum cost, initiatives, major steps to drive success in the firm, code of ethics, the guide of acceptable ethical behaviour defined by organisation, corporate citizenship, adopting a strategical approach to fullfill economic, ethical, environmental and social responsibility, order qualifiers, a minimum criteria or performance levels that a product or service must possess for a customer to even consider it as a viable purchasing option, order winners, the unique features or performance characteristics that persuade a customer to choose one firm’s product or service over another’s, activity-system map, diagram showing how strategy is delivered through a set of supporting activities, supply chain risk, likelihood of a disruption in supply of productions or services, consumerism, all activities undertaken to protect the rights of consumers, affirmative action program, a plan designed to increase the number of discriminated employees groups at all levels within organisation, EEOC, Equal Employment Opportunity Commission, hard-core unemployed, people of working age who have never worked or have been unable to find work for an extended period of time, bullying, repeated work sabotage, sexual harassment, unwelcome sexual advances, green marketing, the practice of promoting products or services based on their environmental benefits

Chapters 3-4

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