1) Which of the following is part of a good greeting? a) Smiling b) Warm Greeting c) Asking out of wallet questions d) Using the members name e) Making Connection 2) What information can be used to look someone up in DNA? a) DOB b) Name c) VIN d) SSN e) Member Number f) Last 4 of SSN 3) What contributes to effective small talk? a) Asking Questions b) Being Brief c) Talking about yourself d) Being Sincere e) Being Member focused f) Not talking at all...

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