1) Good evening, ma'am. a) How are you? b) Hello, I have a reservation.  c) Thank you 2) What's your name? a) My name's Sarah Lynn. b) Argentinian c) S - A - R - A - H L - Y - N - N 3) Can I have your passport, please? a) Yes, please. b) My passport number is... c) Yes, here you are. 4) Here's the ... to your room. a) floor b) key c) wifi-password 5) It's room 306 on the third ... . a) floor b) lift c) ground 6) The ... is over there. a) room b) lift c) stairs 7) Enjoy your stay, Ms Lynn. a) I'm fine b) You're welcome! c) Thank you 8) Can you spell your family name, please? a) It's F - R - A - N - K  b) My family name's Frank. c) I have a reservation.

Checking into a hotel

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