Active - Type of listening for meaning and to understand, Eye Contact - Looking at the person, Listening - The most fundamental component of communication skills, Smiles - Powerful in affirming that messages are being listened to and understood, Mirroring - Mimic facial expressions, Paraphrase - Saying details you heard back to them, Reflection - Closing repeating what the speaker said to show you understand, Clarification - Asking questions to make sure you understood, Summarizing - Repeating back what was said in your own words, Empathy - Connecting with the speaker's emotions,

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