¿Qué es?, Metodología para generar ideas innovadoras que centra su eficacia en entender y dar solución a las necesidades reales de los usuarios., Inicios, Se empezó a desarrollar de forma teórica en la Universidad de Stanford en California (EEUU) a partir de los años 70, Pensadores de referencia, David Kelley, Tom Kelley, Tim Brown, Roger Martin., Empresas de referencia, Google, Apple, Philips, Nike., Características del DT, Colaborativo, Centrado en lo humano, Experimental, Optimista, ¿Cuáles son los pasos del proceso de DT?, Comprender, observar, definir, idear, prototipos, testar..
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