Believe in putting the customer first Always! - While working from home, Dan's personal phone rang, he let that call go to voicemail., I will Initiate and Embrace change! - Mary suggests a shorter process that would allow the Tech to arrive at the consumers home sooner. Management implemented Mary's process for future use., I will Commit to being Positive and Passionate! - David always shows up to work with a smile on his face and a spring in his step!, I will always Act with Honesty and Integrity! - Sara's consumer wanted her to put her appliance in warranty, but, she advised that she can help without violating protocols. , Celebrate People - An email just went out in the company, because Jim got a Promotion. He received many Congratulatory responses from his peers.,

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