I’m sorry that your experience was…. - We regret the inconvenience caused….1., This is an autogenerated email. For any questions write to us at xxxx - Do not reply to this email, Thank you for sharing your observations. It is food for thought. I will make sure that your thoughts about xxxx will be shared with the relevant team. - You feedback will be shared., Our records show that….. We can have this corrected. Can you please help us with the necessary documents? - I don’t see the same information. Are you sure?, I don’t have the answer to your question currently. Please grant me some time and I will get back to you with the response. - I don’t know, I am pulling up your unit details. Please bear with me for a minute or two, while I do so - Give me a minute, Let me clarify that point. - I never said that, At this point in time, what I can offer to you are the following options - That’s not something I can do, What I’m hearing is (issue). Is that right? - What??, I am unable to pull up any records using the number provided. Would you mind double checking that for me? - You gave me that information,

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