Step 1, Identify the problem, Step 2, Research the knowledge base/internet if possible, Step 3, Establish a theory of probable cause, Step 4, Test the theory to determine the cause, Step 5, Establish a plan of action to resolve the problem and identify potential effects, Step 6, Implement the solution or escalate as necessary, Step 7, Verify full system functionality and, if applicable, implement preventive measures, Step 8, Document findings/lessons learned, actions, and outcomes

Explain the troubleshooting methodology.

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