When a company needs to check the standards reached in training sessions - it can use benchmarking to do this., Employers are finding that making e-learning training available to employees - adds to their motivation as they can access the courses when and where they like., A person with emotional intelligence can - control their emotions and show empathy., Practical courses are used to teach - skills for the workplace., A skills set comprises - what a person can or can't do., Competency at a job can be learned - through both training and experience., When there is rapport between people, - it means that there is understanding and friendly agreement in a conversation., We generally begin with a - needs analysis so that we know which training programmes to offer to which employee.,

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