1) Which of the following is an unacceptable clearance method for Identity Verification? a) NADA b) Google Images c) Automated Phone System d) Online DMV Check 2) Which system do we use to approve or reject the Proof of Identity? a) Carma b) JIRA c) Admin d) Salesforce 3) We can accept a temporary driver's license in every state a) True b) False 4) If a customer has "Ignition Interlock" on their driver's license, we can still deliver the vehicle to their home no questions asked a) True b) False 5) If the NADA book on file doesn't show the most recent driver's license, how do we clear the DL? a) The state's .gov website and look at current images b) Google Images c) Make sure it doesn't look fraudulent and clear it yourself d) Automatically move to a phone/online check 6) Where do you check to confirm which method to use for validating a driver's license? a) Identity Verification work item b) State-by-State Guide c) Identity Verification HALO article d) I don't need to check 7) Customer lives in Arizona, which is NOT a full name state. Name on Driver's License: CHRISTOPHER LEE SMITH. Name on account: CHRIS SMITH. Do we need to adjust the name on the account? a) Yes, update the name to CHRISTOPHER SMITH b) No, because it's not a full name state c) Yes, update the name to CHRISTOPHER LEE SMITH 8) We only need to add the customer's suffix to the account if they are in a full name state a) True b) False 9) Name on Driver's License: JOHN H SMITH. Name on account: JOHN HANSON SMITH. Because the customer provided his full name on the account, do we need to make any adjustments if they are in a full name state? a) No, he provided his full name on the account b) Yes, we must match the DL in full name states c) I do not know 10) Which of the following is an unacceptable form of Identity Verification (in general)? a) Military ID b) Driver's License c) Permit d) State ID Card e) Passport

Identity Verification

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