at the beginning of a phone call: Are you free to talk?, Have you got two minutes?, I was just calling about the meeting next Friday., May I ask who's calling please?, Could you put me through to Mr Jones?, going away from the phone: Please hold on a minute, I'll be right back., I'll put you on hold, please don't hang up., Would you hold for a moment, please. I'll need to check that ...., asking and making requests: I'm calling to clarify/discuss ...., I was just calling to ask for some advice., I wanted to run through, I wanted to ask about my...., Could I talk to you about booking a room, please?, ending the call: Right, I'll check the details and call you back., Is there anything else I can help you with??, I think that's everything, Anyway, thanks for calling , Have a nice day and talk to you later.,

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