A: Hello? Josh’s phone. B: Hi. Is Josh there? A: Who’s this? B: This is Tamara. A: Hang ____ a minute, I’ll ____ him. Josh? Josh? ... Sorry, he can’t come ____ the phone. B: Oh. He hung ____ on me the last time — we spoke — we had an argument. Can you tell him that I called to say I’m sorry? Have you got that? A: Yes. I’ll ____ that on. B: Thanks. Bye. A: Bye. C: Hello, Gladstone Hotel. Trudy speaking. How can I help you? D: Hello. Could I ____ to Mr Bunn, please? C: Who’s calling, please? D: It’s Mr Abernathy, from May Flowers. C: Please hold ____ a moment. I’ll put you ____ ... I’m afraid Mr Bunn is not available. He’s in a meeting until 3 o’clock. D: Sorry, can you speak ____ please? I can’t hear you very well. C: Yes, Mr Bunn is in a meeting until 3 o’clock. D: I see. I’d like to leave a message, please. C: All right. D: I need to check the order numbers on the flowers he asked for. I have 2-4-5-6-9-2 and I want to know if that’s correct. Could he email me to confirm? Would you like me to say that again? C: Yes, please, just the order number. D: It’s 2-4-5-6-9-2. C: Thank you. I’ll make sure he ____ the message. D: Thanks, good-bye. C: Good-bye. Hi Laurence! It’s Andy here. You’re not ____ up, so I guess you’re driving to work now. Since I can’t get ____ to you, I’ll leave a message. I’m calling to tell you that I’ll be late for our meeting. Sorry. I think I should be there at half past ten. I’m on the train and it’s delayed...again. Hang ____ a minute. They’re making an announcement.... OK, now it looks like I’ll be there at eleven. Have you got that? Can you ____ me to confirm? We’re going through a tunnel, so I’m probably breaking ____Anyway, see you later....

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