Recognise Preferences: Let people know your own preferences and ask about theirs, Practise acceptance and tolerance - There are no 'good' or 'bad' preferences, Observe Others: Pay attention to the language and structures they use, Watch their body language, Notice when they might be feeling uncomfortable and assess why, Identify similarities in communication preferences, Flex Your Communication: Use similar language and structures, Mirror their body language cues, and vocal delivery, Avoid certain conversation topics, Ask more / less questions, Use similarities in preferences to build rapport,

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