1) Outline what is meant by 'labour intensive' a) Products made using human effort b) Products made using mainly machines 2) Outline what is meant by 'capital intensive' a) Products made using mainly machines b) Products made using human effort 3) Outline an advantage of using labour intensive work a) It is expensive and takes time to recruit and train employees b) Employees can be creative and use their own initiative c) The product made is of a standardised quality d) Fewer employees are required to be paid 4) Outline a disadvantage of using labour intensive work a) It is expensive and takes time to recruit and train employees b) Employees can be creative and use their own initiative c) Individual customer requirements cannot be met d) Fewer employees are required to be paid 5) Outline an advantage of using capital intensive work a) It is expensive and takes time to recruit and train employees b) Employees can be creative and use their own initiative c) Individual customer requirements cannot be met d) Fewer employees are required to be paid 6) Outline a disadvantage of using capital intensive work a) It is expensive and takes time to recruit and train employees b) Employees can be creative and use their own initiative c) Individual customer requirements cannot be met d) Fewer employees are required to be paid 7) Outline an advantage of using automation a) Loss of personal contact b) No need to purchase expensive equipment c) Greater consistency with products (no human error) d) A machine cannot answer all individual queries 8) Outline a disadvantage of using automation a) Robots can do monotonous work humans find boring b) No need to purchase expensive equipment c) Greater consistency with products (no human error) d) A machine cannot answer all individual queries 9) Outline the implication that technology has on jobs a) The demand for skilled workers has now decreased b) Many jobs have been lost in manufacturing c) Workers are not expected to be multi-skilled 10) Outline other uses of technology in operations a) Internet websites can be used to compare prices of raw materials b) Spreadsheets and databases can be used to keep track of inventory levels c) Equipment such as ovens could be pre-programmed to switch on and off d) Tablet computers could be used to take orders from customers e) Delivery vehicles could contain GPS tracking so that deliveries can be tracked 11) Identify factors to consider when deciding on a supplier a) Price b) Quality c) Quantity d) Reliability e) Delivery time f) Credit terms 12) Identify maximum inventory level a) The most amount of stock that can be held at one time b) The level of inventory stock shouldn't fall below as it may result in production stopping c) The point at which new inventory should be ordered d) The amount of stock that should be ordered to take it to the maximum inventory level 13) Identify minimum inventory level a) The most amount of stock that can be held at one time b) The level of inventory stock shouldn't fall below as it may result in production stopping c) The point at which new inventory should be ordered d) The amount of stock that should be ordered to take it to the maximum inventory level 14) Identify re-order level a) The most amount of stock that can be held at one time b) The level of inventory stock shouldn't fall below as it may result in production stopping c) The point at which new inventory should be ordered d) The amount of stock that should be ordered to take it to the maximum inventory level 15) Identify re-order quantity a) The most amount of stock that can be held at one time b) The level of inventory stock shouldn't fall below as it may result in production stopping c) The point at which new inventory should be ordered d) The amount of stock that should be ordered to take it to the maximum inventory level 16) Outline a disadvantage of overstocking a) High storage costs b) High security costs c) High insurance costs 17) Outline disadvantages of understocking a) A business might not be able to cope with demand b) A firm could get a bad reputation if it can't satisfy customers c) If the delivery is late, the business could run out of stock 18) Outline job production? a) Where a single, custom product is made to the customer's specific requirements b) Production of groups of similar products c) A process in which production moves continuously from one operation to the next 19) Outline batch production? a) Where a single, custom product is made to the customer's specific requirements b) Production of groups of similar products c) A process in which production moves continuously from one operation to the next 20) Outline flow production? a) Where a single, custom product is made to the customer's specific requirements b) Production of groups of similar products c) A process in which production moves continuously from one operation to the next 21) Identify an advantage of job production a) Firms can produce one-off orders to meet customer's needs b) All products in the batch are identical so no quality differences c) Huge quantities of goods can be produced 22) Identify an advantage of batch production a) Firms can produce one-off orders to meet customer's needs b) All products in the batch are identical so no quality differences c) Huge quantities of goods can be produced 23) Identify an advantage of flow production a) Firms can produce one-off orders to meet customer's needs b) All products in the batch are identical so no quality differences c) Huge quantities of goods can be produced 24) Identify a disadvantage of job production a) It's expensive to hire highly skilled staff b) Staff can be less motivated as they repeat the same task batch after batch c) Very expensive to purchase machinery and equipment 25) Identify a disadvantage of batch production a) It's expensive to hire highly skilled staff b) Staff can be less motivated as they repeat the same task batch after batch c) Very expensive to purchase machinery and equipment 26) Identify a disadvantage of flow production a) It's expensive to hire highly skilled staff b) Staff can be less motivated as they repeat the same task batch after batch c) Very expensive to purchase machinery and equipment 27) Outline quality control a) Where products are checked at the end of the production process b) Where products are checked throughout production to help minimise waste 28) Outline quality assurance a) Where products are checked at the end of the production process b) Where products are checked throughout production to help minimise waste 29) Outline the benefits of being ethical in production a) It helps increase environmental damage b) Government grants are often available to businesses who meet their targets c) It can result in customer loyalty

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