1. Rephrase This: “We’re missing a signature, so we can’t submit the paperwork until you get that.”, 2. Rephrase This: "Hey, I’ve been trying to reach you for a really long time now. Do you finally have time to chat now?”, 3. Name 2 verbal signs of Active Listening we can use (different from previous answers)., 4. Rephrase This: “I’ve been texting and calling the Rep too, they’re never easy to get a hold of. I can’t do anything else for you, good luck”, 5. Name 2 verbal signs of Active Listening we can use (different from previous answers)., 6. What should your account notes include?, 7. What department would you like more information on?, 8. What department would you like more information on?, 9. When a change happens at Install, who does the Installer communicate this change to?, 10. Which warehouse has 2 Service Techs? , 11. If a Sunnova customer has an issue with their system Post-PTO, how is Service notified?, 12. What percentage of Sunnova’s funding does a Project Specialist secure?, 13. The Sales Rep is having a hard time understanding why his M1 commission hasn’t been paid out and is getting frustrated. We see that the utility bill is missing. How would you respond to him?, 14. The CAD design update has been requested to match the install. It’s been 2 days and you don’t see any response or update on the account. You are required to follow up, how would you phrase your message/request?, 15. What are the 5 components of your voice that can impact how your message comes across and is received?.

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