Communication - The exchange of information between people; the sending and receiving of messages, Controlling - The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved, Decision-making - The process of identifying the options available and then choosing a specific course of action to solve a specific problem, Effectiveness - Measures the degree to which a goal has been achieved, Efficiency - Compares the resources needed to achieve a goal (the costs) against what was actually achieved (the benefits), Flexible - Being responsive to change and able to adjust to changing circumstances, Interpersonal - Those skills needed to work and communicate with other people and to understand their needs, Leadership - The ability to influence people to set and achieve specific goals, Leading - The process of influencing or motivating people to work towards the achievement of the organisation’s objectives, Management - The process of working with and through other people to achieve business goals in a changing environment, Manager - Someone who coordinates the business’s limited resources in order to achieve specific goals, Nonverbal - Any form of communication that is not written or spoken, Organising - The structuring of the organisation to translate plans and goals into action, Proactive - Refers to a management style that incorporates dynamic action and forward planning to achieve particular objectives, Problem solving - A broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation, Stakeholder engagement - Refers to businesses sharing information with and seeking input from stakeholders, and involving them in decision making, Strategic thinking - Allows a manager to see the business as a whole and to take the broad, long-term view, Triple bottom line - The economic, social and environmental performance of a business, Vision - The clear, shared sense of direction that allows people to attain a common goal,

10 BUS - Chapter 5 definitions

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