1) What if I have multiple vendor codes (indexes)? Do I need to register for each one? a) No, you don't need to register for each one. The password cannot be reused. b) Yes, you will get a unique userID per supplier code due to data security. The password can be reused. c) Yes, you will get a unique userID per supplier code due to data security. The password cannot be reused. 2) Can two or more userIDs be merged into one? a) Yes, you can merge two or more userIDs b) Yes, you can do that if you request it to the Help Desk c) No, per system design and compliance each registration is unique per person and vendor code. 3) Can my account become deactivated due to inactivity? a) No, you just get an inactivity warning but it WILL NOT be deactivated b) Yes, after one year of inactivity. c) Yes, after 180 days without logging in, reminders will be sent vía email prior to deactivation 4) Why do I get an “Object not found” message when I click on the link from the RFQs automated notification emails? a) This message appears when you are registered in the Portal but have not requested the proQ App and/or accepted Terms of Use b) This happens because you manage multiple vendor codes and are logged in for vendor A on your browser, but the notification is for an RFQs sent to vendor B. c) A & B, both are correct 5) Why can’t I see any RFQs when I search for them directly in proCure? a) Because the filters you are applying for your search are not appropriate to the documents you are looking for. b) A & C, both are correct c) Because you are logged in with the incorrect supplier number 6) Why can’t I reset my password with the “Forgot Password?” option? a) Because you are typing the incorrect password b) Because sometimes support from our Central Help Desk is required on this. Please contact Support.Supplier-Portal@daimlertruck.com 7) Can I quote using an excel template? a) No, you will ALWAYS have to quote manually b) Yes, you can download the Excel form from the RFQ in proCure 8) Can I decline one or more line items in an RFQ? a) Yes, you can do so directly in the system or if you prefer the “Decline” field is available as well in the Excel template. b) Yes, but you can only do it in proCure app 9) What can I do when I get an “invalid supplier ID” message? a) Please reach out to info-proq-dtna@daimlertruck.com to get a valid supplier ID b) This happens when it’s the first time anyone has registered for your vendor code and there’s no Portal Manager assigned, please contact: info-proq-dtna@daimlertruck.com 10) After requesting the proQ App, will I be able to use it immediately? a) Yes, you can use it right away. b) No, please allow one day for the proQ App to be available to use

Supplier Training

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