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Transformed Resources - Materials, information and customers, Transforming Resources - Human Resources and faciltities, Volume - The number of products produced by a business, Variety - The different models or variations produced, Variation - Adapting to changing demand over time, Visibility - Customers being able to observe the operations process, Four Vs - Volume, Variety, Variation and Visibility, Gantt Chart - Scheduling tool for large one off projects , Critical Path Analysis - A scheduling tool involving repetitive tasks which take a specified time, Task Design - Deciding how a task will be completed, Process layout - The physical layout of a business operation process, Outputs - Customer Service and Warranty, Customer Service - Intangible output that reflects consumer experience, Warranty - Assurance of a products quality,

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