build rapport - develop an understanding of and ability to communicate with someone, probe interests - find out the other side’s expectations, begin the bargaining procedure - start to negotiate the terms of an agreement, make proposals - make suggestions, make counter proposals - react to suggestions, reach a stalemate - arrive at a situation which no progress can be made, make concessions - allow or give up things in order to reach an agreement, reach a compromise - arrive at an agreement where both parties reduce their demands in order to agree, work out the details - discuss all the aspects of the deal, return to the negotiating table - re-negotiate an agreement,

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